Service Operation Head - Automotive Leadership Role in Jambi

Gaya Makmur Mobil · 📍 Jambi · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 9000000 - 10500000
Gaya Makmur Mobil is seeking a dynamic and experienced Service Operation Head to lead our automotive service operations in Jambi. This role is crucial for maintaining and enhancing our service standards, ensuring customer satisfaction, and driving operational efficiency. If you have a passion for automotive excellence and a proven track record in service operations, we invite you to join our team.

📋 Tanggung Jawab Pekerjaan

Oversee and manage the day-to-day operations of the service department to ensure efficient and high-quality service delivery.,Develop and implement service strategies to improve customer satisfaction and operational performance.,Lead and motivate the service team to achieve targets and maintain high service standards.,Ensure compliance with company policies, regulatory requirements, and industry best practices.,Monitor service performance metrics and provide regular reports to senior management.,Collaborate with other departments to ensure seamless integration of service operations with other business functions.,Handle customer complaints and resolve issues to maintain a positive customer experience.,Conduct regular training and development activities for the service team to enhance their skills and knowledge.

🎓 Kualifikasi & Syarat

Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field.,Minimum of 5 years of experience in service operations in the automotive industry.,Proven leadership experience with a track record of successfully managing and developing service teams.,Strong knowledge of automotive service procedures, diagnostic tools, and repair techniques.,Excellent communication and interpersonal skills to effectively lead and motivate the service team.,Ability to work under pressure and manage multiple tasks simultaneously.,Familiarity with industry standards and regulations is a plus.,Experience with service management software and tools is a plus.

🛠️ Keahlian

Leadership and Team ManagementAutomotive Service and RepairCustomer Service and Relationship ManagementOperational Efficiency and Process ImprovementData Analysis and ReportingTraining and DevelopmentProblem-Solving and Decision-MakingCompliance and Regulatory Knowledge
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