Customer Service Agent - Private Hospital Contact Center (Yogyakarta)

Infomedia Nusantara is seeking a dedicated Customer Service Agent to join our Private Hospital Contact Center team in Yogyakarta. This role is perfect for individuals with a passion for delivering exceptional patient support and ensuring smooth communication between patients and healthcare providers. As a Customer Service Agent, you will be the first point of contact for patients, handling inquiries, scheduling appointments, and providing information about medical services.

Our Private Hospital Contact Center in Yogyakarta is a dynamic and fast-paced environment where your skills and dedication will make a significant impact. We offer a competitive salary and a range of benefits to support your professional growth and well-being. Join us and be part of a team that values your contributions and strives to provide the best possible service to our patients.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle incoming calls from patients, answering queries about medical services, scheduling appointments, and providing information about treatments and procedures.
• Assist patients with insurance claims, billing inquiries, and payment arrangements.
• Document patient interactions and maintain accurate records using our in-house CRM system.
• Collaborate with healthcare providers to ensure patients receive timely and accurate information.
• Provide exceptional customer service, demonstrating empathy, patience, and professionalism in all interactions.
• Adhere to hospital policies and procedures, ensuring compliance with regulations and guidelines.
• Monitor and improve customer service metrics to ensure high levels of satisfaction.
• Maintain a positive and professional demeanor, representing the hospital's values and standards.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1-2 years of experience in customer service, preferably in a healthcare environment.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Proficiency in using CRM systems and other customer service tools.
• Familiarity with medical terminology and healthcare processes.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent. A degree in healthcare administration or a related field is a plus.
• Strong attention to detail and the ability to maintain patient confidentiality.

🛠️ Keahlian

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