Customs Customer Service Representative - Logistics & Shipping Support

Join SF International as a Customs Customer Service Representative and play a pivotal role in ensuring seamless logistics and customs clearance for our global shipments. Based in the vibrant region of Badung, Bali, you will be the bridge between our customers and the customs authorities, facilitating smooth and efficient clearance processes. This role is crucial in maintaining our reputation for reliability and excellence in international shipping.

At SF International, we are a leading logistics and shipping company dedicated to providing top-notch services to our clients. Our team in Badung is at the heart of our operations, handling a wide range of customs clearance tasks. As a Customs Customer Service Representative, you will work closely with our customers, customs brokers, and other stakeholders to ensure that all documentation is accurate, up-to-date, and compliant with international regulations.

In this role, you will be responsible for handling inquiries, resolving issues, and providing exceptional customer service. You will use tools like SAP, Excel, and specialized customs clearance software to manage and streamline the process. This is an opportunity to grow within a dynamic and supportive environment, with the chance to develop your skills and advance your career in the logistics industry.

📋 Tanggung Jawab Pekerjaan

• Assist customers with customs clearance inquiries and documentation.
• Coordinate with customs brokers and authorities to ensure compliance and timely clearance.
• Manage and update customs clearance records using SAP and Excel.
• Provide exceptional customer service, addressing and resolving issues promptly.
• Stay updated with international customs regulations and procedures.
• Collaborate with the logistics team to ensure smooth shipping operations.
• Monitor and report on customs clearance metrics and performance.
• Train and mentor junior staff on customs clearance processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 2 years of experience in customs clearance or a related role.
• Strong knowledge of international customs regulations and procedures.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with SAP and Excel.
• Ability to work under pressure and meet deadlines.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

Lowongan Terkait